Privacy Policy
At PelvicStep, we understand the sensitive nature of pelvic health. We are committed to maintaining a platform that is secure, entirely anonymous, and strictly respects your personal boundaries. This policy outlines exactly what minimal data we collect and how we fiercely protect it.
1. The "Anonymous by Design" Principle
We purposefully collect as little identifiable information as possible. We will never ask for your real name, your physical address, phone number, official medical records, or physiological diagnoses. Your journey here is completely private.
2. Information We Collect
To provide you with our services, customize your program, and allow you to save your progress, we require your explicit consent to process the following necessary data:
- Account Information: A valid email address and a securely hashed password to create and secure your account.
- Program Data & Progress: Your advancement through modules, time spent, consistency streaks, and the specific program you are enrolled in (e.g., Premature Ejaculation, Vaginismus).
- Voluntary Assessments: Anonymous, multiple-choice assessment answers and daily check-in mood scores, used solely by our algorithm to assign you to the correct program phase.
3. How We Use Your Information
We treat your program data with the highest level of confidentiality. It is used exclusively to operate and improve the platform. Specifically, we use it to:
- Save your place in a program so you can resume where you left off.
- Personalize the pace and content of the modules you receive.
- Send you optional progress reminders or weekly check-ins (only if you explicitly opt-in via your profile settings).
- Ensure the technical stability and security of the website.
4. Data Sharing and Third Parties
We do not sell, rent, or trade your personal or health-related information under any circumstances.
We will never share your email address or progress data with advertisers, insurance companies, employers, or third-party marketers. Any donations made to support the platform are handled securely by external providers (e.g., Buy Me a Coffee), and we do not store or process your financial information.
5. Your Rights and Complete Data Deletion
You own your data. You have the right to request a complete and irreversible deletion of your account and all associated progress at any time. This can be done instantly via the 'Delete Account' button in your Profile settings. Once this action is taken, your data is wiped from our servers and cannot be recovered by anyone, including our team.
6. Security Measures
We implement industry-standard encryption and security protocols to protect your account and program data from unauthorized access. However, no internet transmission is 100% secure. We strongly advise using a unique, strong password for your PelvicStep account and keeping your login credentials confidential.
7. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our legal obligations or technical practices. We will notify you of any significant changes via the email address associated with your account before those changes take effect.
If you have any questions or concerns about how we handle your privacy, please contact us at support@pelvicstep.com.